UPDATES REGARDING LYNN WATER & SEWER COMMISSION OPERATIONS
Updated: March 23, 2020
LWSC would like to assure the residents of Lynn that drinking water and wastewater services will continue to be provided at the highest quality and responsiveness possible throughout the COVID-19 crisis.
According to the World Health Organization, presence of the COVID-19 virus has not been detected in drinking-water supplies. Additionally, there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment. We remain in close contact with state and federal agencies to assure operations continue to provide essential services to our residents.
While we continue to provide services, we ask that you do your part by flushing TOILET PAPER ONLY! Please do not flush wipes, paper towels, diapers, sanitary napkins, etc. THEY WILL CAUSE BLOCKAGES and/or BACKUPS.
Please visit the following for more information:
EPA FAQ’s for water & wastewater: https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater
Sewer Blockages due to Wipes: http://cweawaternews.org/public-advised-to-not-flush-disinfecting-wipes-paper-towels-down-toilet-throw-them-away-instead/?fbclid=IwAR0qY6LHzN219J4s2UA0nQDyedTBs6ggs-5lkZ46mGM1cDYvlRUTue07BsU
LWSC OPERATIONS UPDATE: March 16, 2020
• OFFICE CLOSURES: The lobby and front offices will be closed to the general public until further notice. Office staff will be present to provide phone and online assistance to our customers.
• WALK-INS: Walk-ins will be suspended until further notice. Bills can continue to be paid through the online portal, as well as the locked drop-box located next to the front door. Only those who have scheduled an appointment with an individual staff member in advance will be seen.
• PAPERWORK: All paperwork, including liens, permits, and other applications, will be processed via mail, e-mail, and fax. Paperwork may also be dropped off to the locked drop-box located next to the front door.
• INSPECTIONS: We will be cancelling most inspections, unless in the case of an emergency. Determinations for emergency inspections will be made on a case-by-case basis.
We thank you for your patience as we all continue to handle this unprecedented public health emergency as a community. We will do our best to respond as quickly as possible through the alternative communication methods listed above and will return to regular business practices as soon as possible.